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Frequently Asked Questions

How do I return a defective product?

We are sorry if you’ve received a defective product!

We recommend reading your product instructions and your warranty carefully for a better understanding of how the product works and what your warranty covers before claiming your warranty.

To start your claim, please fill in our warranty claim form here.

How Long Does Shipping Take?

Deliveries within the United States should arrive within 48 hours after they’ve been shipped.

What payment methods do you accept?

When placing an order online, you may use the following payment methods: Visa, Mastercard, and American Express through Stripe or wire transfer.

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What should I do if I received the wrong item(s)?

If you placed an order in our store but received the wrong item, you can return the wrong item for a refund or a replacement by contacting our support.

For orders on Amazon, please see their return instructions.

When will my order ship?

We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description.

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