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Frequently Asked Questions

Do I need to repair STL-files before printing?

Some design programs may leave small defects in the file when exporting to STL-files, this is caused by the incorrect orientation or bonding of the polygon files which build the mesh.

If not solved this errors can create small defects in GCODE files, so it is important to have valid STL-files.

If you suspect your STL file might be damaged or if you perceive superficial defects in your model upon uploading it you can try and repair it.

Does the Portrait incorporate any third-party software?

Yes! The Kodak Portrait 3D Printer incorporates the following open source products:

  • Node-red: Copyright © JS Foundation and other contributors, released under the Apache 2.0 license.

Does the Portrait work offline, without access to the Internet?

The KODAK Portrait 3D Printer does not require Internet access to operate. However, you’ll miss out on some of the excellent features from the KODAK 3D Cloud as slicing, fixing STL files, sharing, monitoring, etc.

How do I change the display language on the Portrait?

To change the language of your Portrait 3D Printer, please follow these steps:

  1. Go to Setup
  2. Select Language.
  3. Now select the desired language.

How do I update my printer to last software version?

You can find instructions on how to update your printer to software version here:
Updating software

Should I keep the box?

We strongly recommend keeping the box in case you would have to ship or transport the printer to a different location.

Also, if something happens to your 3D printer during the warranty period, you will need the box to ship it back to your service center for repairs.

What browsers are supported by KODAK 3D Cloud?

We recommend using the latest version of Google Chrome as other browsers are known to cause issues.

You can download the latest version of Google Chrome from here: https://www.google.com/chrome

What File Formats does the Portrait support?

The KODAK Portrait 3D can print GCODE files. Working with the KODAK 3D Cloud you can also upload STL and OBJ files or print directly from SolidWorks and other CAD systems.

What is local_mode?

Local_mode is a feature for local users, not remote users, to prevent any new prints from being sent remotely to the printer.

To activate/deactivate local mode:

  1. Go to Setup » Connectivity » Cloud.
  2. Press Disconnect to activate local mode or Connect to deactivate local mode.

What is the file size limitation on the KODAK 3D Cloud?

The maximum file size is currently 1GB. However, most GCODE files are only 10-100MB in size but can potentially be larger.

Where can I download the KODAK 3D Desktop Slicer?

You can download our desktop KODAK 3D Slicer software, based on Cura, from software downloads for both Windows 10 (32 and 64-bit), macOS and Linux.

The benefit of using the KODAK 3D Slicer Software, over regular Cura, is that it comes pre-configured for our printers and filaments. The print profiles are updated automatically so you always have the latest and most proven profiles we use.

Where can I find my unit’s serial number?

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