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KODAK Portrait v3.5 & v4.X Warranty

GENERAL CONDITIONS
Congratulations on the purchase of your new KODAK Portrait 3D Printer!
EXO Innovations, Inc. (Exolicious) (“EXO”) grants a Standard Warranty on all brand new KODAK Portrait 3D Printers v3.5 & v4.x (“Product”) purchased directly from EXO or from one of our Authorized Distributors or Resellers (“AD/R”) in the country of purchase.


NOTE

EXO Innovations, Inc. has taken over from Smart3D in the manufacture and distribution of KODAK Portrait 3D printers. However, please note that we do not assume responsibility for printers with a version lower than 3.5, as we have only made hardware and software improvements on these specific machines, for which we can provide support.

What the warranty covers

  • This Warranty covers defects in material or workmanship in this Product during the warranty period
  • Only the original purchaser of this product is covered under this warranty. This Warranty is not transferable to subsequent purchasers or owners of this product

Not covered by this warranty

  • Wear and tear
  • Accessories (such as build plate, power cable, toolkit items, filament cases, and Bowden tubes)
  • Consumables (such as KODAK 3D Printing Filament, SD card, and hotend)
  • Software (any software delivered with the Product is provided “as-is”)

Without limiting any other exclusion herein, EXO does not warrant that the product hereby covered, including, without limitation, the technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.

WARRANTY PERIOD
This Warranty covers up to ten thousand (10,000) printing hours within four (4) years from the date of purchase. This Warranty period consists of:

  • A limited warranty is valid for twelve (12) months from the date of purchase.
  • An extension up to three (3) years of Warranty, which can be purchased for an annual fee of US$600 and needs to be activated during an active Warranty period. The extended Warranty includes annual service check-ups.

Customer Support
Service under this Warranty is provided by EXO and its AD/R.

Before claiming warranty, you may submit a service request using this form. A technical support representative will attempt to diagnose the nature of the problem. If the problem you are experiencing cannot be resolved by email or telephone, we may send you replacement parts or request that you send the product in for repair.

You can request service by submitting the warranty claim form available here. You will need to have your product serial number and a copy of the purchase invoice.

EXO or its AD/R shall issue prepaid return labels for Product units under Warranty. In the event that your product is proven to be defective upon inspection by EXO or the AD/R and provided that the defect occurred under normal and proper use, EXO or the AD/R will, at its sole discretion, repair or replace with new or refurbished products, parts or any product or parts determined to be defective. The exchanged part or Product is covered by this Warranty for the remainder of the original Product’s Warranty period. All replaced parts and Products become the property of EXO or the AD/R.

To claim your warranty:

  1. Notification of the claim must be received by EXO before the warranty period expires by completing the form available here.
  2. The original purchase invoice must be provided
  3. The Product must have serial number label and void labels in place
  4. The Product must be returned in its original packaging.

EXCLUSIONS
This Warranty does not cover either physical damage sustained from improper handling during shipping or normal wear and tear in the use of the Product. The Warranty does not apply in the following cases:

  • Loss of or damage to the Product as a result of unusual physical or electrical stress, improper installation, operation, cleaning or maintenance, accident, misuse, damage, abuse, negligence, dust, sand, moisture, liquids, impact, improper storage, electrical current fluctuations, or failure to follow proper operating or environmental instructions described in the Product’s User Manual;
  • Damage caused by service (including upgrades, modifications, disassembly, and expansions) to the Product or to any software programs performed by anyone other than EXO or its AD/R;
  • Damage caused by the use of third-party filaments or accessories;
  • Damage caused by improper use or by use not in accordance with the user manual;
  • Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes or any other event, act, default or omission outside of EXO ’s control.

GOVERNING LAW AND JURISDICTION
This Warranty shall be exclusively governed by the laws of the State of Delaware, United States. Any dispute arising out of or in connection with this Warranty will be exclusively submitted to the jurisdiction of the courts of Delaware.

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