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Returns & Refunds

Allowable Period
For any electronic items, EXO Innovations, Inc. (Exolicious) accepts returns only within thirty (30) calendar days from the date of the customer’s receipt of merchandise, subject to a 10% restocking fee. For non-electronic items, EXO Innovations, Inc. (Exolicious) accepts returns only on unopened items within thirty (30) calendar days from the date of the customer’s receipt of merchandise. This allowable period may not reflect the return policies of our authorized third-party financing partners.

Process
Customer shall arrange to have the return shipped back to EXO Innovations, Inc. (Exolicious) If a product consists of several parts, the customer must return all parts of the product in order to obtain a refund. Returned products must be received by EXO Innovations, Inc. (Exolicious) in a resalable condition. A product is considered to be in a resalable condition means when it has no signs of use, wear and tear, cosmetic damage or any other damage.

Packaging
Customer must keep the original packaging and use it to repack a product for return.

Unauthorized Returns
Any return made by a customer without a written return authorization from EXO Innovations, Inc. (Exolicious) will be considered an unauthorized return. Unauthorized returns will not be subject to a refund or credit by EXO Innovations, Inc. (Exolicious). The customer has the sole responsibility to arrange shipment of the unauthorized return from EXO Innovations, Inc. (Exolicious) back to the customer. The customer assumes all shipping and handling charges for any unauthorized return.

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